Welcome to Sattva Halwai (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website sattvahalwai.in (the “Site”) or make a purchase.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name

• Email address

• Mobile number

• Delivery address (street, city, postal code, state)

• Billing address

• Payment information (to process orders; note: we do not store your full payment card details — only the minimum required as per our payment gateway policy)

b) Usage Information

• Browsing data: pages visited, items viewed

• Order history: products you have purchased

• Device information: browser type, operating system, IP address, device identifiers

• Cookies and tracking: to understand how you use our Site, improve your experience, and for analytics

c) Transactional Information

• Order details: what you bought, when, and how much

• Payment status and history

2. How We Use Your Information

We use the information we collect for purposes including but not limited to:

• Fulfilling and managing your orders

• Processing payments

• Sending you transactional communications (like order confirmation, shipping updates)

• Improving and personalizing your experience on our Site

• Analyzing website usage to understand and improve our offerings

• Sending you marketing communications (only if you opt in)

• Complying with legal or regulatory obligations

3. Information Sharing & Disclosure

We may share your information in the following scenarios:

• Service Providers: We share data with third-party service providers (such as payment gateways, shipping/delivery partners, analytics providers) only as needed to deliver our services.

• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

• Business Transfers: If Sattva Halwai undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction (under confidentiality).

• Consent: If you have given us permission to share your data (for example, for marketing), we will do so in accordance with your consent.

4. Cookies and Tracking Technologies

• We use cookies, web beacons, and similar technologies to collect usage data and improve our Site’s performance and your experience.

• Cookies help with: keeping you logged in, remembering your cart, analyzing Site traffic, and personalizing content.

• You can control or disable cookies through your browser settings. However, doing so may affect your ability to use certain features on the Site.

5. Data Security

• We implement reasonable security measures (technical and organizational) to protect your personal data from unauthorized access, loss, or misuse.

• We follow industry best practices to secure data, but no method of transmission or storage is 100% secure.

• In the event of a data breach, we will notify you as required by applicable law.

6. Data Retention

• We retain your personal information as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

• After your account is closed or we believe the data is no longer needed, we may securely delete or anonymize it.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct any inaccurate or incomplete information.

• Deletion: Request deletion of your personal data (subject to legal obligations).

• Opt-out: Withdraw your consent for certain uses of your data (such as marketing communications).

• Data Portability: In some cases, receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us (see “Contact Us” below).

8. Children’s Privacy

• Our Site is not intended for children under the age of 13 (or applicable age under local law).

• We do not knowingly collect personal information from children below that age.

• If you believe we have collected data from a child under the applicable age, please contact us, and we will take reasonable steps to delete such data.

9. Third-Party Links

• Our Site may contain links to third-party websites (e.g., payment gateways, social media, partner sites).

• We are not responsible for the privacy practices of those third-party sites.

• We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.

• We will notify you of any changes by posting the new Privacy Policy on this page with an updated “Last Updated” date.

• We recommend you review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, you can contact us at:

Sattva Halwai
Phone: +918882231871
Email: support@sattvahalwai.in
Address: FavcyVB HQ, 5th Floor, Archana Commercial Complex, Greater
Kailash Part I, New Delhi - 110048